Last Updated: July 2024 

Welcome to Franbon, a multi-vendor e-commerce platform dedicated to connecting businesses and consumers globally. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. 

  1. Acceptance of Terms

By using Franbon, you agree to these Terms and Conditions, our Privacy Policy, and any other policies or guidelines that we may publish from time to time. If you do not agree to these terms, you must not use our platform. 

  1. Services Provided

Franbon provides a platform for businesses to list products and for consumers to purchase products. We offer tools for product management, order processing, and payment handling but are not directly involved in the transactions between buyers and sellers. 

  1. User Accounts

To access certain features of Franbon, you may need to create an account. You agree to: 

  • Provide accurate, current, and complete information during registration.
  • Maintain the security of your account by protecting your password and restricting access to your account.
  • Notify us immediately of any unauthorized use of your account or other breach of security.
  • Take responsibility for all activities that occur under your account.
  • Franbon reserves the right to terminate accounts at its discretion for any violation of these terms or misuse of the platform.
  1. Vendor Obligations

As a vendor, you agree to: 

  • Provide accurate and complete product information, including descriptions, prices, and availability.
  • Fulfill orders in a timely manner and handle customer inquiries or issues.
  • Comply with all applicable Ethiopian laws and regulations regarding product sales and business operations.
  • Maintain the quality and safety of your products.
  • Franbon has the right to review and reject any product listings that do not meet our standards or violate these Terms and Conditions.
  1. Buyer Obligations

As a buyer, you agree to: 

  • Provide accurate information for orders, including delivery addresses.
  • Review product descriptions and seller information before making a purchase.
  • Contact the seller or Franbon’s customer support for any issues related to orders or products.
  • Franbon reserves the right to suspend or terminate accounts of buyers who engage in fraudulent activities or violate these terms.
  1. Payment and Fees
  • Payment Processing: All payments are processed through secure payment gateways. Franbon will collect and remit payments on behalf of vendors.
  • Fees: Franbon charges fees for using the platform, including listing fees, transaction fees, and other applicable charges. The current fee structure is available on our website. Franbon reserves the right to modify the fee structure at any time with prior notice.
  1. Shipping and Delivery
  • Shipping: Vendors are responsible for shipping products to buyers. Franbon may assist with logistics, but vendors must ensure timely and accurate delivery.
  • Delivery Issues: Any issues with delivery should be reported to Franbon’s customer support. Franbon will facilitate resolution but is not liable for shipping delays caused by vendors or third parties.
  1. Returns and Refunds
  • Return Policy: Each vendor may have its own return and refund policy. Buyers should review these policies before making a purchase. Franbon reserves the right to mediate disputes between buyers and vendors.
  • Refunds: Refunds are processed based on the vendor’s return policy. Franbon will facilitate refunds as per the agreed terms and may withhold funds if fraudulent activity is suspected.
  1. Intellectual Property
  • Content: Franbon and its licensors retain all intellectual property rights in the platform, including trademarks, logos, and content. Unauthorized use of our intellectual property is prohibited.
  • User Content: By submitting content to Franbon, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, and distribute such content. Franbon is not responsible for any loss or damage to user content.
  1. Prohibited Activities

You agree not to: 

  • Use Franbon for any illegal or unauthorized purpose.
  • Post false or misleading information.
  • Engage in fraudulent activities or violate the rights of others.
  • Disrupt or interfere with the operation of Franbon or its servers.
  • Franbon reserves the right to remove any content or terminate accounts that engage in prohibited activities.
  1. Limitation of Liability

Franbon is not liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our platform. Our liability is limited to the maximum extent permitted by Ethiopian law. Franbon is not responsible for any losses incurred due to errors or omissions in product listings or transactions. 

  1. Dispute Resolution
  • Governing Law: These Terms and Conditions are governed by the laws of Ethiopia.
  • Disputes: Any disputes arising from the use of Franbon will be resolved through arbitration or in the courts located in Addis Ababa, Ethiopia. The decision of the arbitration or court is final and binding.
  1. Changes to Terms

Franbon reserves the right to modify these Terms and Conditions at any time. We will notify users of any significant changes. Your continued use of the platform after such changes constitutes acceptance of the new terms. Franbon may also update or modify features of the platform without prior notice. 

  1. Termination

Franbon reserves the right to suspend or terminate your access to the platform at our sole discretion, including for violation of these Terms and Conditions, unlawful activities, or failure to comply with our policies. 

  1. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at: 

  1. Indemnification

You agree to indemnify, defend, and hold harmless Franbon, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the platform, violation of these Terms and Conditions, or infringement of any third-party rights.